Pet Access Policy

It is essential that I have reliable and timely access to your pet. This allows appointments to run smoothly. The following policy outlines expectations regarding pet access:
1. Access to Your Pet: Clients must ensure that their pet is available and accessible at the agreed time of appointment. This may include: Being home to hand over your pet at the appointment time. Providing a key or access code (door, garage, or gate) in advance. Arranging for someone else to be present to assist with access (e.g., partner, family member, neighbor). If you provide physical keys or digital access (e.g., keypad entry), all access details will be stored securely and used solely for scheduled grooming purposes. Important:  If you change locks, alarm codes, or contact persons, you must notify me at least 24 hours before your next appointment.
2. Inability to Access the Property or Pet: If I am unable to access your pet at the scheduled appointment time because of events such as: Locks or gates being changed, Keypad codes not working, Nobody answering the door, Pet not being on the premises or unable to be handled, Obstructions like vehicles blocking access to your driveway. I will make every reasonable effort to contact you or your emergency contact. However, if access cannot be gained within 15–20 minutes, the appointment will be treated as a missed visit and may be charged in full.
3. Cancellations or Rescheduling Due to Access Issues: If you foresee any issue with access on the day of your appointment (e.g., you won’t be home, renovations, lock changes), please provide at least 24 hours’ notice to reschedule. Less than 24 hours' notice may result in a full charge for the missed appointment.